
Wendi Mills
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Total activity6
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Last activity
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Activity overview
Latest activity by Wendi Mills-
Wendi Mills commented,
Are call back included in the Incoming and Call Answered metrics?
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Wendi Mills commented,
I would like a report that shows Total Agent Online Time. This is shown under talk but I would like a report that I can view by date. My KPI's are customer satisfaction driven. I require my agents ...