Wes Shank

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I got an email from a company saying they could do this for me...?

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• Wes Shank
• Created April 06, 2018 19:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Reading through the thread, I really don't understand the challenges. The concept of the auto CC as I read here is based on an organization. You have users assigned to an organization. On any given...

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• Wes Shank
• Created January 08, 2018 17:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Do you have any idea of a beta timeline?

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• Wes Shank
• Created January 08, 2018 17:27
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

+1 The functionality should be the exact same as is done with tickets. Merge this into that...

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• Wes Shank
• Created July 07, 2015 17:59
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

We are an enterprise user and the absolute LAST thing I want to do is setup a CLIENT as a lite user. I could just imagine a user getting into their account (or another client's account) and reading...

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• Wes Shank
• Created July 01, 2014 19:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I am confused - the action is already in place Ticket: Add CC. All that needs to be done is that field to include a user-defined entry.   Come one guys, this isn't rocket science....

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• Wes Shank
• Created June 10, 2014 20:21
• 0 votes