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Drew Wasson
Joined Apr 15, 2021
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Last activity Jan 08, 2024
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Latest activity by Drew Wasson
Drew Wasson commented,
Community comment Feedback - Ticketing system (Support)
@Jim Stratton -- The cc is to an external end-user (or set of them). I think we will use the Target for notfications
View comment · Posted Jul 31, 2017 · Drew Wasson
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Drew Wasson commented,
Community comment Feedback - Ticketing system (Support)
+1
While allowing all users of an org to view a ticket is necessary, in our use-case, the customer wishes each of those users to also be notified with updates on the ticket.
View comment · Posted Jul 31, 2017 · Drew Wasson
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