Fermin

Hi,

When you are going to merge 2 tickets, you have a box with "Requester can see this comment" in both tickets you want to merge.

I think this is a bit confused for customer, so I just unclick those boxes and the customer does not recieve any notification.

But... Is there any option to do not have that boxes activated per default? 

Thank you so much! I just tried to do what you mentioned before asking, but I had no idea about the "Fields number". That is why it did not work. Thanks a lot!

Now if someone knows how to take the order number from an app connected in Magento it would be perfect.

Thanks,

 Hi,

I am doing some macros for my team to make the work more efficient. I am using placeholders to autocomplete names or ticketID's, and that is very handy. But I have a couple of placeholders that I am not able to do (And I even don't know if possible)

1- We are working with different languages, so different websites. Every email has its own name ( Email -> edit -> Name (Optional) ). I would like to have a Macro with that name, but not able to find it.

 

2.- I am using the Magento app, that is connected to zendesk, and I would love to have placeholder who autocomplete with the order number of Magento. I am not be able to do that nether.

Anyone knows if this is possible or we can only use the pre-created placeholders?

 

Thanks in advance