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Fermin

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Activity overview

Latest activity by Fermin
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    Fermin created a post,

    notify merge tickets per default

    Answered
    1. Community
    2. Zendesk Suite Q&A

    Hi, When you are going to merge 2 tickets, you have a box with "Requester can see this comment" in both tickets you want to merge. I think this is a bit confused for customer, so I just unclick tho...

    • Fermin
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    Fermin commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Placeholders in Macros

    Thank you so much! I just tried to do what you mentioned before asking, but I had no idea about the "Fields number". That is why it did not work. Thanks a lot! Now if someone knows how to take the ...

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    Fermin created a post,

    Placeholders in Macros

    Answered
    1. Community
    2. Zendesk Suite Q&A

     Hi, I am doing some macros for my team to make the work more efficient. I am using placeholders to autocomplete names or ticketID's, and that is very handy. But I have a couple of placeholders tha...

    • Fermin
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    • 2 followers
    • 2 comments
    • 0 votes