Jason Neill

This is very much a required Feature for Kinaxis.  We require the ability to quantify the number of cases in a certain status.  There is very much a need to have the status say one thing to the agent and another for the customer.

ie Agent- waiting on server Customer - In progress

There are certain steps we want to track to see why a case took a long time to close.  We dont want to expose those reasons to the customer.