Katherine Isham
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Last activity
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Activity overview
Latest activity by Katherine Isham-
Katherine Isham commented,
This release makes it clear that zendesk doesn't understand what the core functionality of using "internal notes" as drafts was for many agents. Putting drafts in "internal notes" was useful becau...
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Katherine Isham commented,
Nicole, have you considered integrating PM functionality into the message boards? May help with this sort of thing.
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Katherine Isham commented,
Sure, that sounds great!
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Katherine Isham created a post,
Requester ticket view tracker
AnsweredHello! I am looking for something I miss in e-mail functionality with an old CRM I jury-rigged into using as a ticket tracker system. That system (streak) had the functionality of letting you see ...