Dave Voll

Hey Martijn, 

As that would technically do what I would need, you hit the nail on the head with needing to hide that lol. I'm sure people would be a little weirded out to see all their info pulled, plus they have the ability to delete it with this. Hmm. I wonder if it could still exist in the hidden custom field, but not write to the side panel, but be pulled into the body after they hit submit. The whole issue is that while we do want this information, we don't want the customer ever knowing we pulled the info.

Hello all! 

Does anyone know if it's possible to have this data also write itself into the body of the ticket email?