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Liat Shefer

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Liat Shefer

Liat Shefer commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi,

Thanks a lot for the answer. In our company, all agents answer all customer types. The difference in the service level is not the agent's level of knowledge but the SLA for answering customers. 

What I need is that when 3 customers open a chat at the same time, for example, the premium customer will be the first one to be addressed.

Thanks

View comment · Posted Feb 16, 2017 · Liat Shefer

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Liat Shefer created a post,

Post Feedback - Chat and Messaging (Chat)

Hi there,

We have customer clubs in our company and we'd like our top club members to get to chat faster than the lower tier club members. At the moment, Zopim doesn't offer this functionality, but with the voters' assistance, we may be able to have this developed.

Posted Feb 16, 2017 · Liat Shefer

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