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Liat Shefer

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Activity overview

Latest activity by Liat Shefer
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    Liat Shefer commented,

    1. Community
    2. Feedback - Chat and Messaging (Chat)
    3. Chat Priority

    Hi, Thanks a lot for the answer. In our company, all agents answer all customer types. The difference in the service level is not the agent's level of knowledge but the SLA for answering customers....

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    • Liat Shefer
    • Created
    • 2 votes
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    Liat Shefer created a post,

    Chat Priority

    Answered
    1. Community
    2. Feedback - Chat and Messaging (Chat)

    Hi there, We have customer clubs in our company and we'd like our top club members to get to chat faster than the lower tier club members. At the moment, Zopim doesn't offer this functionality, but...

    • Liat Shefer
    • Created
    • 20 followers
    • 15 comments
    • 14 votes