Liat Shefer

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Latest activity by Liat Shefer
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    Liat Shefer commented,

    Hi, Thanks a lot for the answer. In our company, all agents answer all customer types. The difference in the service level is not the agent's level of knowledge but the SLA for answering customers....

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    Liat Shefer created a post,

    Chat Priority


    Hi there, We have customer clubs in our company and we'd like our top club members to get to chat faster than the lower tier club members. At the moment, Zopim doesn't offer this functionality, but...