Corrin Duque

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3. Help Center user segmentation using Google Analytics custom dimensions

I believe my question was answered by the results!  Even though the article does state "It may take an hour or so for the new custom dimensions to be available in your Google Analytics project" I e...

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• Corrin Duque
• Created January 04, 2017 21:20
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3. Help Center user segmentation using Google Analytics custom dimensions

Thanks Jennifer and team for updating!  This is indeed a Happy New Year gift! I've followed the instructions and tested to ensure it no longer breaks the java script and will wait a few hours to se...

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• Corrin Duque
• Created January 04, 2017 20:40
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2. Discussion - Tips and best practices from the community
3. Help Center user segmentation using Google Analytics custom dimensions

Thanks Jennifer, We are unable to pull a report on solely customer or soley agent site search activity currently.  I signed up for early access to explore so haven't seen more than a demo of BIME A...

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• Corrin Duque
• Created December 12, 2016 18:35
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3. Help Center user segmentation using Google Analytics custom dimensions

Any news on updating this so we can track user role in site search?

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• Corrin Duque
• Created December 12, 2016 18:26
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2. Discussion - Tips and best practices from the community
3. Help Center user segmentation using Google Analytics custom dimensions

Thanks Jennifer!  Excellent news!  I look forward to being able to leverage this!

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• Corrin Duque
• Created August 15, 2016 16:37
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2. Discussion - Tips and best practices from the community
3. Help Center user segmentation using Google Analytics custom dimensions

Adding the final comment from Zendesk support pointing to the resources for updating this script.  As a novice in java script I am not able to create the script based on the instruction and shell a...

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• Corrin Duque
• Created August 15, 2016 15:02
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3. Help Center user segmentation using Google Analytics custom dimensions

Thanks so much Jessie!  I'm a novice with java script so the update will be truly appreciated!

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• Corrin Duque
• Created August 03, 2016 19:41
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3. Help Center user segmentation using Google Analytics custom dimensions

I received an update from Zendesk that this article references an old legacy code.  The following articles were provided to help modify using the new code Google supports: Reference - Complete Web...

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• Corrin Duque
• Created August 01, 2016 23:04
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2. Discussion - Tips and best practices from the community
3. Help Center user segmentation using Google Analytics custom dimensions

I also need the correct code for the exact example in this article as using the one given broke our java script.   I have a Zendesk ticket out on this as I had to remove the script due to the unwan...

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• Corrin Duque
• Created August 01, 2016 16:03
• 0 votes