Samantha Flaherty
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Last activity
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Activity overview
Latest activity by Samantha Flaherty-
Samantha Flaherty commented,
We really need this setting up - I can't give out the 'Manage help centre' role option to all staff as we need agents to only see articles within their teams / shared articles. I mentioned several...
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Samantha Flaherty commented,
The issue is that this is a workaround, whether you like to call it that or not. I have also resorted to bookmarking views as I can't use the dashboard at all (and also, I have more personal views ...
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Samantha Flaherty commented,
I'd also just like to add that I've been struggling for some time with asking people to 'ignore the dashboard' and use our customised views. I'd question why features like Product Trays and Pathfi...
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Samantha Flaherty commented,
The above tip is great, we also have an alert address setup as an end user and have placed it in an 'organisation' where you can customise settings within the organisation profile - rules for where...
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Samantha Flaherty commented,
Thanks for the update Justin. We're in the process of adopting Zendesk fully throughout our company, so we're looking at around 19 groups over 8 departments. One of our departments needs many gro...
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Samantha Flaherty commented,
Hey Justin, Did the new system work better for you in the end? I'm conscious of having too many groups and bottleneck situations so any tips would be great :) Thanks, Sam