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Altea Chua
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Altea Chua
Altea Chua created a post,
Post Feedback - Chat and Messaging (Chat)
Hello,
We're looking into integrating chat on our current support system. I've noticed adding a Proactive Greeting is quite useful but apparently it seems to bypass the Pre-Chat Form where we actually require having with regards to ticket creation.
Hopefully there could be some way we could do this. Perhaps a tweak on the Proactive Greeting API?
Posted Oct 04, 2016 · Altea Chua
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