Diane Albert
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Recent activity by Diane Albert-
@andrew i saw the "cloned_ticket" tag...i do things like that to identify anomalies. That makes sense if you really want to identify this isn't the original. I'm not dealing with any sensitive dat...
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@andrew...it even holds the ticket solved date? even though you're going to solve the new ticket ostensibly with a new solve date? my need for this is because we've replaced tags along the way and...
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@andrew now that i'm in the thick of this conversion part, let's just say it stinks like old milk. i pulled all my articles into Word so that i could have reps proof and critique the content. I've...
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I've used incident / problem for true problem ones, but we tend to like the personal approach to working with customers so I don't use it often. I'm okay with solving child tix separately....and wi...
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Admittedly I have not downloaded this to try because I'm still kinda crunched in my peak season yet...but this sounds like it might be a boon for when my photographers send images to be uploaded to...
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Oh that would stink having years upon years to convert. Andrew has an interesting point for new stuff with HTML though. Are your peeps able to plug stuff into an HTML template? I guess it depends ...
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Hi Kevin I recently read a blog...and it escapes me where now...but it was about someone converting their old documents into a content management system and the pain of this. So I'll go a differen...
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this is awesome... i have a Diane-o-mation version of this using two macros. Basically, my first macro is "have you resolved your issue, I see you haven't responded", and then a "couple days" ...
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I used to hate the "thank you"..."no thank you"...."oh no thank you" stuff... then I decided to use it to my advantage....my response to anyone who replies with the simple Thank you stuff.. "No p...
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+1 We have a tag "password" and also "passwrod" - if i don't catch that withing my "keep the stuff not-closed for a gazillion days", then that becomes part of my tag list. I understand the concep...