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Pedro S.
Joined Apr 15, 2021
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Last activity Jul 02, 2024
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Latest activity by Pedro S.
Pedro S. commented,
This is a very much needed improvement.
View comment · Posted Jul 02, 2024 · Pedro S.
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Pedro S. commented,
Hey!
A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, day in and day out.
View comment · Posted Mar 29, 2019 · Pedro S.
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Pedro S. commented,
Hey!
I'd love this too, good to hear that something's planned that might help. :)
A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, day in and day out.
View comment · Posted Mar 29, 2019 · Pedro S.
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Pedro S. commented,
Hi Nicole,
It's a daily occurrence for us at ActiveCampaign, I don't have specifics on the amount of merges that occur per day, but easily over 30+ times per day.
There's pretty much no scenario for us where it's needed for the requester to see the comment about the merge, what we do is:
1 - Select the merge option
2 - Untick "request can see this comment" option
3 - Merge the tickets
4 - Continue to address the issue in the ticket that the now closed ticket(s) was(were) merged into
View comment · Posted Jan 31, 2018 · Pedro S.
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Pedro S. created a post,
Hi,
For us, when merging tickets, the vast majority of use cases do not require the requester to have the ability to see the comment/reply letting them know the ticket was merged.
It would be a huge time saver (and also helpful to avoid human error) if we could have a setting to set this as disabled/unticked by default.
Cheers.
Posted Jun 28, 2016 · Pedro S.
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