amy

creating this on behalf of customer

currently views doesn't support the condition "subject", so one cannot really restrict the display of tickets depending on subject line.  while it's possible to get around this with triggers and tags, it'd be nice for views to have the condition to look for specific words / strings in ticket subject

Hi Javier,

I'm afraid that's not quite possible - it's done by design that whenever a ticket gets assign, the status will automatically get change from "new" to "open"

Sorry about that :(

-amy

Zendesk Support

Hey guys,

Thanks for the feedback.  We've a similar discussion "Allow ability to reopen closed ticket" in https://support.zendesk.com/forums/1848/entries/57109, and I'm not sure what the team thinks about allowing the ability to edit closed tickets (even thou this is just asking for tags and not re-open).  Let me bring this up to them and see if they'd consider this.  I'll keep you guys updated.

Cheers!

-amy

Zendesk Support