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John

Joined Apr 15, 2021

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Last activity Jun 02, 2023

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ACTIVITY OVERVIEW

Latest activity by John

John commented,

Community comment Feedback - Help Center (Guide)

Ditto. Not just for KC app, please give us an option to exclude any articles from indexed by the Zendesk default search. This is important when we don't have multiple category filter for default search (we only have it for API but this currently don't support Semantic search).

Something like this...

View comment · Edited May 29, 2023 · John

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John commented,

CommentUsing help center search

Hi Zendesk,

I have confirmed that our HC is not yet enabled for Semantic search by checking the element. When can we expect this feature to be available for us?

-- UPDATE --

Actually I realized it was only enabled in LIVE theme but when previewing another theme in development, Semantic search is not enabled. It would be great to have the feature enabled consistently for testing during development.

View comment · Edited May 23, 2023 · John

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John commented,

Community comment Feedback - Ticketing system (Support)

I reached out to Zendesk support and they confirmed there is no way to set a SLA target for tickets returned/reopened by light agent through internal comment. So the new SLA feature is a no-go for most of us with light agent managing communication of full service clients. Unfortunate, since the new SLA looked promising..

View comment · Posted May 10, 2017 · John

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John commented,

Community comment Feedback - Ticketing system (Support)

I first thought this was bug.. well I hope it is a bug that gets addressed because this is absolute show stopper for larger companies with a lot of full service clients...

View comment · Posted May 02, 2017 · John

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