John
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Total activity24
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Last activity
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Activity overview
Latest activity by John-
John commented,
We have also been using the section subscription for various important notifications including release notes and service maintenances. This is yet another breaking change that seemed to have been a...
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John commented,
Ditto. Not just for KC app, please give us an option to exclude any articles from indexed by the Zendesk default search. This is important when we don't have multiple category filter for default se...
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John commented,
Hi Zendesk, I have confirmed that our HC is not yet enabled for Semantic search by checking the <head> element. When can we expect this feature to be available for us? -- UPDATE --Actually I realiz...
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John commented,
I reached out to Zendesk support and they confirmed there is no way to set a SLA target for tickets returned/reopened by light agent through internal comment. So the new SLA feature is a no-go for ...
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John commented,
I first thought this was bug.. well I hope it is a bug that gets addressed because this is absolute show stopper for larger companies with a lot of full service clients...