John Kim
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Last activity
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Activity overview
Latest activity by John Kim-
John Kim commented,
I reached out to Zendesk support and they confirmed there is no way to set a SLA target for tickets returned/reopened by light agent through internal comment. So the new SLA feature is a no-go for ...
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John Kim commented,
I first thought this was bug.. well I hope it is a bug that gets addressed because this is absolute show stopper for larger companies with a lot of full service clients...