Nathan Miller

It's disappointing that zendesk has ignored this request.  We've waited them out almost 2 years and no motion on it at all.  We're actively in the process of moving to a different solution at the moment since zendesk isn't listening and our belief is that they never will.

This is a useful feature that Livechat has in their platform and one of the reasons we haven't fully switched to Zopim.  When you are handling only one or two chats, it gives you an idea of what they want before they've finished typing it so you can respond quicker.