Rosie
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Last activity
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Activity overview
Latest activity by Rosie-
Rosie commented,
Thank you Wes! Does this not error because they are 'required' fields? Is there a way to make them auto-fill with some sort of content?
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Rosie created a post,
Hiding attachment/system fields on ticket form
AnsweredOur workflow means that we have a few different ticket forms. Not every ticket form requires a attachment, subject or description, so I need a way to hide these 3 fields but only on certain forms. ...
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Rosie commented,
Hi Jessie! As I have multiple brands, I want the email template to be in a different font - so I'm using triggers to send a different email template. At the moment the font is the same on all of th...
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Rosie created a post,
Change the colour of the placeholder {{ticket.latest_public_comment_formatted}}
AnsweredI need to change the colour of the text on an email template trigger I have set up. The placeholder I'm using is {{ticket.latest_public_comment_formatted}}. Rather than the agents having to change...