Alexis Manetas

Hi Klara! Thanks for responding! I assume you mean using a ticket field as in showing the field for a player to fill in when they submit a ticket? Unfortunately the majority of our tickets come from within the Zendesk SDK in our mobile app and those forms don't appear to be customizable in that regard.

Hi everyone!  We're looking for a way to pull a string out of a ticket comment based on set expectations next to it.  Here's an example:

All tickets come in with the following text, the number changing each time:

PlayerID: (12345)

I can certainly have a trigger search for "PlayerID: (" but I want to then take "1234" and put that into my custom Player ID ticket field.  Can anyone think of a way to pull this adjacent text?  It would always be a set number of characters after the "PlayerID: ("  Maybe some app or a custom extension?  Willing to try anything at this point!

Thanks in advance