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Nadia
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Nadia
Nadia commented,
Hi, I followed Heather R instructions above and it helped, thank you for that!
I was also able to edit the trigger conditions to restrict Slack alerts to only tickets with a specific tag, that's great.
I have one additional question: is it possible to get the original ticket description in the Slack alert as well?
I added a placeholder 'ticket.description' as follow but it doesn't seem to work - the alerts don't include the original message content:
- {"status": "{{ticket.status}}", "id": "{{ticket.id}}", "updated_at": "{{ticket.updated_at_with_timestamp}}", "ticket.description": "{{ticket.description}}"}
Am I missing something or is it not possible?
Thank you in advance!
Nadia
View comment · Posted Oct 30, 2018 · Nadia
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