Kyle Handley

Total activity

13
Last activity

October 22, 2021 16:38
Member since

April 15, 2021 17:32
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5
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2

Activity overview

Latest activity by Kyle Handley

Kyle Handley commented, May 14, 2016 02:53
If Zendesk would share the query they run internally to get that information to surface to the Agent interface perhaps we could run an API query for just suspended users. I'm not finding anything i...
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- Kyle Handley
- Created May 14, 2016 02:53
- 0 votes
Kyle Handley commented, February 11, 2016 23:05
@Andrew/Graeme, The ticket redaction app is something we already have and use, I did let this particular team know about it. Thanks for all the feedback. I think we'll let this one simmer for now.
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- Kyle Handley
- Created February 11, 2016 23:05
- 0 votes
Kyle Handley commented, February 11, 2016 05:28
Can you tell me more / link to more about the unique trigger to notify the manager?
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- Kyle Handley
- Created February 11, 2016 05:28
- 0 votes
Kyle Handley commented, February 10, 2016 22:49
We are the agents. Our clients are end users. (Manager = end user, another member of our client's team) Enterprise Notifications are not the risk here specifically. If an end user logs in to Zendes...
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- Kyle Handley
- Created February 10, 2016 22:49
- 0 votes
Kyle Handley commented, February 10, 2016 21:45
@Andrew. I am looking for a an option to lock CC's on a specific ticket. - Use case, Ticket begins with a request for data manager is CC'd. The CC for the manager is removed before the sensitive da...
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- Kyle Handley
- Created February 10, 2016 21:45
- 0 votes
Kyle Handley commented, February 10, 2016 19:22
Is there a way to prevent additional CC on a specific ticket (don't want to restrict CC to agents only)
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- Kyle Handley
- Created February 10, 2016 19:22
- 0 votes