Paula

Sorry, I think I may not have conveyed this clearly. You mentioned, "...purchasing another license that only is used for support tickets which then go to Zendesk."

Did you mean that users will now have to purchase another Zendesk license or Gmail license?

Hi Erick,

Thanks so much for your feedback. Do you know how many aliases are included in this license?

Also, is this change something that Zendesk is currently working on reversing?

Looking forward to hearing from you.

We recently tried added 4 external emails to Zendesk. We've set it up so that they forward to support@contextlogic.zendesk.com. However, we've also added corresponded aliases that show up as _______@wish.com. The @contextlogic.com and @wish.com addresses both go to the same inboxes.

However, with the new process of adding external emails onto Zendesk, linking it through Google only added the @contextlogic.com version of the email addresses. This means that none of the @wish.com ones were officially added on.

We've tried everything we can to get those added, to no avail. Now emails being sent to @wish.com version of the emails are coming into Zendesk but not filtering through the queues that we've set up triggers for. Currently the triggers only recognize the @contextlogic.com emails since they're the only ones officially added into Zendesk > Channels > Emails.

Can someone please give us a work around for this? The @wish.com email aliases are the ones that we share with our customers, not the @contextlogic.com ones.

Thank you!