Hi,

There is a big difference between minimize the chat and close it, if it is only minimized, chat is still active and it will interfere on the queue waiting time.

I understand the zopim team point of view regarding service, but different companies have different public, products and needs, therefore to provide the companies at least with the option of having the close/end chat button on chat window or not would be a very good idea.

The workaround I saw is way too complicated, I am surprised as pretty much all products (live chats) I have worked with on the last 9 years they all had a close button it seems the most basic feature to have.

Right now, We saw our selves in a position of having to finish chats with instructions on how to close it, what is far from ideal.

I hope zopim team will take our requests in consideration soon.

Thanks very much,

Regards,