Jeff Guyette

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Thanks, Kristin!  I appreciate the update and really look forward to additional updates from you regarding your teams progress on this as you resume your research into it. Many others within this t...

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• Jeff Guyette
• Created September 25, 2017 19:34
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Sigh. Coming up on year SIX of this request, and still nothing.  Nada. Zip. Zilch. Hey ZD PM.... how about an update on this.  

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• Jeff Guyette
• Created October 09, 2015 21:37
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I've given up on ever hearing further on this requested feature. Nearly 200 customers indicated they would like to see this. The feature and thread grows for nearly 5 years... and still nothing fu...

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• Jeff Guyette
• Created August 18, 2014 20:09
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Any update on this guys? Like most everyone else, we've been waiting for quite a while on the ability to CC end-users by trigger. Our use case being essentially identical to that of the OP. Settin...

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• Jeff Guyette
• Created January 01, 2014 02:09
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Thanks Erin! At this point, any update from you on this long-sought-after feature is good news... and even better to know that your team is finally making some headway on identifying a method to mo...

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• Jeff Guyette
• Created February 17, 2016 22:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

After waiting for so many years for this feature, we too went with Avi's Carbon Copier app, as others now have, and it works perfectly. While it might be great to have this eventually be something ...

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• Jeff Guyette
• Created November 28, 2018 16:28
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Agreed.  Pierre, I'd love to see what you've come up with. 

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• Jeff Guyette
• Created September 09, 2016 15:23
• 0 votes