Colin Piper
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Total activity70
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Last activity
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Activity overview
Latest activity by Colin Piper-
Colin Piper commented,
@Ben, if I can add some clarity from a customer to customer perspective. Automations as you say require you to nullify the conditions before they can save. This is to say that once the automation h...
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Colin Piper commented,
@Oliver, sadly this is not possible.
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Colin Piper commented,
I created a custom field with the names of the people in one of my teams and this field is used to "assign" the ticket when escalated. They can create views based upon this custom field and I clear...
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Colin Piper commented,
Hi Joseph. Always good to hear how things work internally at Zendesk. We escalate between support teams in a similar way. Instead of tagging the tickets I add a private comment to the ticket via a...
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Colin Piper commented,
Matthew, the answer is yes, setting a field with business rules will ignore dependencies except for permissions. So the ticket will be marked as solved. What I do is to run another rule ahead of ...
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Colin Piper commented,
No, sorry. Only for a date.
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Colin Piper commented,
I will revalidate this post as soon as I get a moment.
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Colin Piper commented,
Wow, excellent tip Graeme. I will be implementing this immediately
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Colin Piper commented,
We should be careful not to mix two things up. A ticket of type "task" always could have a due date and it has long been asked for this to also include a time. Any other type of ticket historically...
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Colin Piper commented,
Just a quick note to say that a change seems to have broken this. When I blank out the custom date the filed is populated with "undefined NaN, NaN" and the ticket cannot no longer be submitted. I h...