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Alex N

Joined Apr 15, 2021

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Last activity Mar 12, 2024

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Latest activity by Alex N

Alex N created a post,

Post Q&A - Reporting and analytics

Hello there

I had created a standard calculated attribute like this:

IF ([Changes - Previous value]="24947722") THEN "Support 1"
ELIF ([Changes - Previous value]="10896710647068") THEN "Support 2"
ELIF ([Changes - Previous value]="10896665204124") THEN "Support 3"
ELIF ([Changes - Previous value]="10867060074140") THEN "Support 4"
ELIF ([Changes - Previous value]="10896689212444") THEN "Support 5"
ELIF ([Changes - Previous value]="10867032886556") THEN "Support 6"
ENDIF

This is not working because it is being evaluated until the first condition is true. This attribute is being used to measure the time the ticket spent in a group. Is there another way to accomplish this?

 

Posted Dec 04, 2023 · Alex N

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Alex N commented,

CommentTicket customization

is there a way to create a report that shows the full resolution time of (solved)tickets over a selected time-period, and the time these tickets were assigned to another group? I've created a custom status "waiting for group" and assigned it to the "open category". Ideally, it would show the full resolution time, and the time the other group spent on the ticket, next to it. 

View comment · Posted Sep 15, 2023 · Alex N

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