Brendan Foley
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Total activity24
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Last activity
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Activity overview
Latest activity by Brendan Foley-
Brendan Foley commented,
@Claire We have built a GDPR app in the marketplace for this exact purpose. Find it in the Marketplace here: https://www.zendesk.com/apps/support/gdpr-redaction-app/ The app removes fields where t...
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Brendan Foley commented,
We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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Brendan Foley commented,
@matt this is an amazing summary of needs around GDPR! We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We bui...
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Brendan Foley commented,
Hi @Nicole! We have clients that use a setup with dozens of email channels. Each of their customers has a specific email address they use to communicate, and therefore anyone using that email chan...
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Brendan Foley commented,
More importantly, why can you NOT do this? What is the reason Zendesk is restricting this access? There are an absurd number of places we must write, call, and host scripts because Zendesk doesn'...
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Brendan Foley commented,
Actually, no.... we hadn't built it all yet bc of the complexity. Just got off the call with the client and we changed direction and are doing one item per ticket now. Now have a different quest...
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Brendan Foley commented,
@wes have the same problem. Trying to display HR between sections on a submission form. The user choses how many items they have an issue with, then conditional fields displays a set of fields f...