Brendan
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Total activity24
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Brendan-
Brendan commented,
@Claire We have built a GDPR app in the marketplace for this exact purpose. Find it in the Marketplace here: https://www.zendesk.com/apps/support/gdpr-redaction-app/ The app removes fields where t...
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Brendan commented,
We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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Brendan commented,
@matt this is an amazing summary of needs around GDPR! We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We bui...
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Brendan commented,
Hi @Nicole! We have clients that use a setup with dozens of email channels. Each of their customers has a specific email address they use to communicate, and therefore anyone using that email chan...
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Brendan commented,
More importantly, why can you NOT do this? What is the reason Zendesk is restricting this access? There are an absurd number of places we must write, call, and host scripts because Zendesk doesn'...
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Brendan commented,
Actually, no.... we hadn't built it all yet bc of the complexity. Just got off the call with the client and we changed direction and are doing one item per ticket now. Now have a different quest...
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Brendan commented,
@wes have the same problem. Trying to display HR between sections on a submission form. The user choses how many items they have an issue with, then conditional fields displays a set of fields f...