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Taline Moroyan
Joined Apr 15, 2021
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Last activity Nov 03, 2023
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Latest activity by Taline Moroyan
Taline Moroyan commented,
Hi Elaine,
Thank you for sharing. I checked the views and was unable to find an option to select reopens. Do you mind sharing a screenshot or clickpath where I can set up what you had mentioned?
Taline
View comment · Posted Nov 03, 2023 · Taline Moroyan
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Taline Moroyan commented,
Is there a way to get a count of reopen tickets that occur after 72hrs of the initial solve? Trying to see how many tickets get reopened after the 72hrs.
View comment · Posted Oct 20, 2023 · Taline Moroyan
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Taline Moroyan commented,
Hi Graeme,
That helps. Thank you!
Taline
View comment · Posted May 28, 2021 · Taline Moroyan
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Taline Moroyan commented,
Hi,
I noticed when creating custom metric as suggested in the article the values that appear within the column are 0 and 1. Is there a way I can filter the metric to only show 1 as those are the rows I want to bring up only.
Also, I am trying to recreate the below query from Insights. Do the queries mentioned in the article replace the need to create a query like this one that is pulling only tickets with certain tags? If not, how do you recreate this using the Explorer language?
SELECT IFNULL((SELECT # Tickets WHERE (SELECT Ticket Filter Part 1_KBM_Assigned Tag BY Ticket Id)=1 AND (Select Ticket Filter_KBM_KB Monthly Tag BY Ticket Id)=1 AND (Select Ticket Filter_KBM_Completed Tag BY Ticket Id)=1 AND (Select Ticket Filter_KBM_Published Tag BY Ticket Id)=0), 0)
View comment · Posted May 28, 2021 · Taline Moroyan
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Taline Moroyan commented,
Hi,
I used the formulas here and I noticed that the calculated custom metric is providing 1 and 0 values. Is there a way to filter the metric to show 1 only.
View comment · Posted May 27, 2021 · Taline Moroyan
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