Taline Moroyan
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Last activity
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Activity overview
Latest activity by Taline Moroyan-
Taline Moroyan commented,
Hi Elaine, Thank you for sharing. I checked the views and was unable to find an option to select reopens. Do you mind sharing a screenshot or clickpath where I can set up what you had mentioned? T...
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Taline Moroyan commented,
Is there a way to get a count of reopen tickets that occur after 72hrs of the initial solve? Trying to see how many tickets get reopened after the 72hrs.
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Taline Moroyan commented,
Hi Graeme, That helps. Thank you! Taline
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Taline Moroyan commented,
Hi, I noticed when creating custom metric as suggested in the article the values that appear within the column are 0 and 1. Is there a way I can filter the metric to only show 1 as those are the r...
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Taline Moroyan commented,
Hi, I used the formulas here and I noticed that the calculated custom metric is providing 1 and 0 values. Is there a way to filter the metric to show 1 only.