David C

Hmm, I seem to be getting 'Error during transmission: HTTP client call failed' whenever I try to test this.

https://COMPANY.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=true

seems to be the correct format...

Aha Hi Anil I get what you mean here - serves me right for not reading fully.

Very nice, I'll implement today.

 

Thanks

David

Hi Anil

 

This looks great, however I wanted to just check how it all works.

I have created an automation to send a further qualification email to the ticket requestor when a ticket is created, however that email is not shown as a public comment on the ticket. I 'think' that the solution you put above would solve this for me, but I am a little unsure how to achieve this. 

Would you be able to provide a step by step so that my automation adds the email as a public comment to the ticket?

Thanks

David