Diogenez Maciel

Karen D Snyder, that great that worked, in my file is also unconfigured, are you using Excel? just format the column to number without decimal places that will keep the correct code

Hi, Karen, how are you? I used Scott's tip and it worked perfectly, If you want to test your script: "Maybe try replacing the 'NFKC' in lines 47, 51 and 75 with either 'NFD' or 'NFC' and see if that solves the problem"

Scott, I have no words to thank for your help,

The export went smoothly,

As for your question, my language is en

Sorry for my ignorance, I do not understand programming,

Can you tell me the API of the creation date field? I saw that in the export it returns me the update, we have some goals for the agents based on article creation.

Another question I have is about the order that is set up in excel,

In order to be able to measure and adjust the metrics, I'm having to use a transpose in excel to invert the rows by columns, could I already handle this in the script?

Hello Scott, I made the settings using python 3.7 and managed to go from the step I mentioned in the previous comment, but at the end of the export, I returned the error: Number of articles: 333 Traceback (most recent call last):   File "Zendesk_Guide_Article_Export.py", line 93, in     writer.writerows ([output_2])   File "C: \ Python 3.7.2 \ lib \ encodings \ cp1252.py", line 19, in encode     return codecs.charmap_encode (input, self.errors, encoding_table) [0] UnicodeEncodeError: 'charmap' codec can not encode character '\ u0327' in position 31: character maps to Do you know what it can be and how to solve it?

Hello Scott, how are you?

I'm trying to run the script anyway, but it returns the same error reported by Mary Paez, "Enter your Zendesk Subdomain (not full URL, but something such as your company name): topisuporte
Traceback (most recent call last):
File "Zendesk_Guide_Article_Export.py", line 8, in 
subdomain = input("Enter your Zendesk Subdomain (not full URL, but something such as your company name): ")
File "", line 1, in 
NameError: name 'topisuporte' is not defined"

Could it be my language? en I tried to change the line but without success,

If I get the line of code: url = 'https: //' + subdomain + '. Zendesk.com/api/v2/help_center/en/articles.json?sort_by=title&sort_order=asc'

To change to my subdomain and use in the browser, the data is returned successfully.

Would you have any tips to give?

Thank you very much,