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Shannon Cassi

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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Latest activity by Shannon Cassi

Shannon Cassi commented,

Community comment Feedback - Ticketing system (Support)

We keep finding thing that should be already in the system. Please fix this. 

View comment · Posted Jul 29, 2020 · Shannon Cassi

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Shannon Cassi commented,

Community comment Feedback - Ticketing system (Support)

We also need this functionality, to not.receive it is causing  a customer service nightmare. The OOO from requester is not showing anywhere. It is not in suspended tickets or in the body of the email. We need this communication to be listed as part of the ticket. 

Does anyone have an updates on how we can see these OOO reply's, to tickets created by agents on behalf of a requested or to ticket replies issued by agents? 

 

View comment · Posted Jul 28, 2020 · Shannon Cassi

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