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Celia Cottle
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Celia Cottle
Celia Cottle created a post,
Post Feedback - Ticketing system (Support)
Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Zendesk deeply and desperately needs this to be a much much more granular time set. Many of us have critical priorities of MUCH less than an hour. This renders SLA breach alerts completely useless on the most critical of our tickets.
Posted Sep 01, 2015 · Celia Cottle
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