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Sonia Soto
Joined Apr 15, 2021
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Last activity Feb 14, 2022
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Latest activity by Sonia Soto
Sonia Soto created a post,
Post Q&A - Tickets and email
I inherited this Zendesk account from the previous IT director and he seems to have somehow disabled the default setting for ticket status flow.
When tickets are in Pending status and a requester replies, it does not automatically change the status to Open. I cannot find any triggers or automatons that explain this.
Is there a way he could have changed that default setting?
Posted Feb 03, 2016 · Sonia Soto
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