Lori Gauthier
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Activity overview
Latest activity by Lori Gauthier-
Lori Gauthier commented,
Eep! I meant to respond so much sooner than today. So sorry for the delay, Andrew. Okay, what text analysis tools do we use for NPS data at Zendesk? We used Clarabridge for about 18 months and th...
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Lori Gauthier commented,
Hi, Andrew! Thanks so much for your comment. :) We do still use text analytic tools to (1) understand the customer perspective and (2) identify comments that most typically require some degree of h...
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Lori Gauthier created a post,
Zendesk on Zendesk: How we make the most of our NPS data
Note: Zendesk is removing Net Promoter Score (NPS) survey functionality on April 30, 2023. For more information, see Announcing the removal of Net Promoter Score (NPS). Zendesk on Zendesk is a day...