Jonathan Kettle

I think the round robin feature is very limiting. We've had to pull the project today because it's the only way you can make the phones ring. 

 

I don't how you get away charged so much when so many features are missing. 

Another option would be setup a PC as an agent with no user and have it speakers only. So effectively you have a PC as the ringer for the whole office.

If you got really smart you could install in to a speaker system and have them located all over the office.

We have the same issue.

You can make the headset and speakers work together with independent volume controls

https://www.youtube.com/watch?v=iU5sy_f17mk

Will work for a few but not all