Pavel Karkarin

I would be even okay to use ticket token but there seems to be no way to get ticket token in ticket view. I can only get it from reply-to email sent by Zendesk. 

 

It would be useful to see it somewhere in ticket view... Zendesk guys, is it possible?

I use zendesk domain as support email address, so if I send an email to support+id{ticket.id}@domain.zendesk.com, then the email comes as suspended ticket. It can be recovered, in which case the comment will be added to {ticket.id}. This is the best that I could find so far. 

The other option is to rummage through tons of email trying to find email address with ticket token in it aka support+id{ticket token}@domain.zendesk.com which allows to send updates to your ticket without mandatory suspension. 

The only trick is to be careful forwarding data from one ticket thread into another ticket email :) as it is likely to update previous ticket.