Spencer Hill

Thank you for your time Serge.

Unfortunately I don't believe this answers my question.

I'm not looking to display the Request email. Rather I'm trying to filter it from a view.

Ex. Navigate to Settings > View > edit any View > Click the "+" symbol under "Meet all of the following conditions:" > Choose "Ticket Requester" > Choose "Is" > And you'll see a list that ONLY displays Agents. I need to choose anyone who has emailed us.

How do you set a View to filter by "from" email address of non-agents / non-admins?

Filtering by Description, which limits to three characters, is a highly risky method and not all emails I want to filter have a unique 3 word phrase.