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Adam Kirtley
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Adam Kirtley
Adam Kirtley commented,
An option to allow non-CCed people publicly comment on tickets is crucial for us.
Our use case is support internal to our company only, and very frequently a whole distribution list will get CCed on a ticket. When a member of that list replies using their own email, only the agents can see that response and other people on the ticket miss out on a relevant update/comment.
I understand the security concerns of anyone being able to publicly reply to a ticket, but a limitation on domain name would serve to mitigate that. Eg, a global setting which says anyone from @xyz.com can comment on a ticket even if they're not CCed directly.
View comment · Posted May 22, 2020 · Adam Kirtley
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