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Juanita

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Juanita

Juanita commented,

Community comment Feedback - Ticketing system (Support)

Hi there, I totally agree! We have also moved from Outlook to Zendesk and it is a pity that this basic function is now taken from my team members because it slows them down in their effectiveness. I would also like this to be changed asap.

View comment · Posted Sep 17, 2020 · Juanita

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Juanita commented,

Community comment Feedback - Ticketing system (Support)

I agree!

This is slowing down my team because they need to check their home screen in Zendesk regularly in order to make sure that they dont miss older tickets. I set up the SLA in order to have them work on their view of unsolved tickets so they always know which ticket to do next and the fact that there is no way to make private notes coming in as answers from customers part of the SLA breach is a big flaw in my work flow. I hope this gets a solution soon. 

View comment · Posted Sep 11, 2020 · Juanita

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