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Kevin van de Riet's Avatar

Kevin van de Riet

Joined Apr 16, 2021

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Last activity Feb 09, 2023

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ACTIVITY OVERVIEW

Latest activity by Kevin van de Riet

Kevin van de Riet commented,

Community comment Feedback - Ticketing system (Support)

Hi Dan,

We had an issue with with API that had some unexpected behaviour.
A deletion cannot be undone, but if we could disable it we could solve the unexpected behaviour and re-enable the key.

View comment · Posted Feb 09, 2023 · Kevin van de Riet

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Kevin van de Riet commented,

Community comment Q&A - Tickets and email

Hi ZZ Graeme Carmichael,

This setting looks at the timezone of the sender?

View comment · Posted Jan 31, 2023 · Kevin van de Riet

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Kevin van de Riet created a post,

Post Feedback - Ticketing system (Support)

At this moment we can only delete a API key, I would like to purpose a disable function per API key. At this moment we can disable the API but then we would disable all API's. I know there is a option to delete the API key, but I'm after disabling them.

Posted Jan 31, 2023 · Kevin van de Riet

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Kevin van de Riet created a post,

Post Feedback - Ticketing system (Support)

My request is simple, i just want to see the tickets that our agents are at that moment working on. You guys have the "eye" icon that shows when somebody is in the ticket. I want to have the option to create a view that only shows the tickets with the "eye" icon.

 

 

Posted Nov 11, 2022 · Kevin van de Riet

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Kevin van de Riet commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Sep 15, 2022 · Kevin van de Riet

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Kevin van de Riet created a post,

Post Feedback - Ticketing system (Support)

At this moment, Zendesk only allows to create triggers on the HTML variant of the ticket.  There should be a option that also allows to make that trigger check the text or source of the ticket.

With this we can for example create better triggers for hyperlinks. At this moment you can only create a trigger based on the text placeholder

In below example I want to run a trigger on: https://www.triggeronthis, which is not possible at the moment, because I can only trigger on  "Fancy text here"

https://www.triggeronthis">Fancy text here

I can see the Text or Source variant already in ticket.

In the trigger there should be a extra condition

Sourcs - is - HTML
Source - is - Text
Source - is - Source

 

Posted Sep 05, 2022 · Kevin van de Riet

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Kevin van de Riet commented,

Community comment Feedback - Ticketing system (Support)

For us this would also be beneficial. for both training as quality.

View comment · Posted Mar 26, 2021 · Kevin van de Riet

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Kevin van de Riet commented,

Community comment Feedback - Ticketing system (Support)

You can add this with standard HTML.

Just like this: url">link text

 

View comment · Posted Jan 17, 2019 · Kevin van de Riet

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Kevin van de Riet commented,

Community comment Feedback - Ticketing system (Support)

I'd also like this function.

View comment · Posted Jan 11, 2019 · Kevin van de Riet

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Kevin van de Riet commented,

Community comment Feedback - Ticketing system (Support)

@Zendesk - Any update?

View comment · Posted Jan 09, 2019 · Kevin van de Riet

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