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MTech Systems

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by MTech Systems

MTech Systems commented,

Community comment Feedback - Ticketing system (Support)

Still important to me and my team!  Restricting one of our brands to be accessible by only one group would make life much better for us.  Thanks. 

View comment · Posted Oct 09, 2019 · MTech Systems

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MTech Systems commented,

Community comment Feedback - Ticketing system (Support)

I completely agree.  This needs to happen!  I need all agents to have access to all brands except for just one brand.  That one brand needs to be private for only a select group of folks.

View comment · Posted Mar 06, 2019 · MTech Systems

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MTech Systems commented,

Community comment Feedback - Help Center (Guide)

Nicely stated Mike Pociask.  We're in the same situation also as a tech company.  My agents are analysts.  Comparatively, we have a relatively lower volume of tickets but many of the tickets that we do have are high-intensity issues that require a great deal of collaboration with our customers.  We know who our customers are (companies who have bought our products and services and the individual people who work for those companies) and we work with them often.  That’s the name of the game for us.

View comment · Posted Mar 06, 2017 · MTech Systems

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MTech Systems commented,

Community comment Feedback - Help Center (Guide)

We have the same use case.  On-Hold is with development/ product management.  We still need to follow-up with the customer regularly, but the Support team has done its job.  Development/ product management takes the next step and when they do the Support team takes back over.  Having the customer see this as a hand-off to another team is important.

View comment · Posted Jul 05, 2016 · MTech Systems

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