MTech Systems
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Total activity12
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Last activity
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Activity overview
Latest activity by MTech Systems-
MTech Systems commented,
Still important to me and my team! Restricting one of our brands to be accessible by only one group would make life much better for us. Thanks.
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MTech Systems commented,
I completely agree. This needs to happen! I need all agents to have access to all brands except for just one brand. That one brand needs to be private for only a select group of folks.
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MTech Systems commented,
Nicely stated Mike Pociask. We're in the same situation also as a tech company. My agents are analysts. Comparatively, we have a relatively lower volume of tickets but many of the tickets that w...
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MTech Systems commented,
We have the same use case. On-Hold is with development/ product management. We still need to follow-up with the customer regularly, but the Support team has done its job. Development/ product ma...