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Gabriele Sannicandro

Joined Apr 16, 2021

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Last activity Mar 20, 2024

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ACTIVITY OVERVIEW

Latest activity by Gabriele Sannicandro

Gabriele Sannicandro commented,

Community comment Developer - Zendesk APIs

Hello

If i send a side conversation to another ticket system, i receive back a new mail so zendesk not match the side conversation with my original ticket.

Could i use the encoded_id to resolve my problem?

View comment · Posted Mar 20, 2024 · Gabriele Sannicandro

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Gabriele Sannicandro commented,

CommentTicket automation and collaboration

Hello, how can I train the model when i found many intent wrong?

View comment · Posted Feb 19, 2024 · Gabriele Sannicandro

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Gabriele Sannicandro commented,

CommentMeasuring success

Hello.

I want to know if the SLA first reply time run, when ticket is created from BOT (flow builder).

View comment · Posted Jul 20, 2023 · Gabriele Sannicandro

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Gabriele Sannicandro commented,

CommentUsing legacy AI agent functionality

Hello .

In flow builder connect to my whatsapp number, How can send in an api call the whatsapp number of my requester?

View comment · Posted Feb 28, 2023 · Gabriele Sannicandro

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Gabriele Sannicandro commented,

CommentUsing legacy AI agent functionality

Hello. How can ask details in whatsapp conversation?

 

View comment · Posted Feb 24, 2023 · Gabriele Sannicandro

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Gabriele Sannicandro commented,

CommentUsing AI agents for email and web form

Hello , Arianne say : "If all your users are already authenticated in the Help Center, there’s no need to log in again to see the articles. Once they log into the Help Center, they will see all restricted articles in the Web Widget."

do you knows if this sentence is correct also in the new BOT experience? Because my bot (not classical wdiget )did'nt find resticted articles..

View comment · Posted Sep 01, 2022 · Gabriele Sannicandro

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Gabriele Sannicandro commented,

CommentUsing legacy AI agent functionality

My web service use JWT token leght 372 c.

"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJodHRwOi8vc2NoZW1hcy54bWxzb2FwLm9yZy93cy8yMDA1LzA1L2lkZW50aXR5L2NsYWltcy9uYW1lIjoicGFwZXJpbm8iLCJodHRwOi8vc2NoZW1hcy5taWNyb3NvZnQuY29tL3dzLzIwMDgvMDYvaWRlbnRpdHkvY2xhaW1zL2V4cGlyYXRpb24iOiIwMi8wNi8yMDI2IDEzOjU5OjM1IiwiZXhwIjoxNzgwNDA4Nzc1LCJpc3MiOiJJc3N1ZXIiLCJhdWQiOiJBdWRpZW5jZSJ9.VG7qHYzzojd2HwVteMrm4gDOFN8KGUsP2F24DtTgX7E"

There are many web service with long token...

 

View comment · Posted Aug 31, 2022 · Gabriele Sannicandro

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Gabriele Sannicandro commented,

CommentUsing legacy AI agent functionality

Hello 

I have a problem with the headers keys: i need to use "authorization" key with a bearer token, but the field value it's short!

So my bearer token was truncate and i have an authorization error....

 

 

View comment · Posted Aug 31, 2022 · Gabriele Sannicandro

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Gabriele Sannicandro commented,

Community comment Feedback - Ticketing system (Support)

Hello, i have the same problem.... how can i escalate this problem?

View comment · Posted Jun 07, 2022 · Gabriele Sannicandro

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Gabriele Sannicandro commented,

CommentUsing themes and customizing your Help Center

Hello 

I have a "failed to import theme" error. I've checked url, permission and so on .. but the problem still remain. Another idea?

View comment · Posted Nov 07, 2021 · Gabriele Sannicandro

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