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Gabriele Sannicandro
Joined Apr 16, 2021
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Last activity Mar 20, 2024
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Latest activity by Gabriele Sannicandro
Gabriele Sannicandro commented,
Hello
If i send a side conversation to another ticket system, i receive back a new mail so zendesk not match the side conversation with my original ticket.
Could i use the encoded_id to resolve my problem?
View comment · Posted Mar 20, 2024 · Gabriele Sannicandro
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Gabriele Sannicandro commented,
Hello, how can I train the model when i found many intent wrong?
View comment · Posted Feb 19, 2024 · Gabriele Sannicandro
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Gabriele Sannicandro commented,
Hello.
I want to know if the SLA first reply time run, when ticket is created from BOT (flow builder).
View comment · Posted Jul 20, 2023 · Gabriele Sannicandro
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Gabriele Sannicandro commented,
Hello .
In flow builder connect to my whatsapp number, How can send in an api call the whatsapp number of my requester?
View comment · Posted Feb 28, 2023 · Gabriele Sannicandro
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Gabriele Sannicandro commented,
Hello. How can ask details in whatsapp conversation?
View comment · Posted Feb 24, 2023 · Gabriele Sannicandro
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Gabriele Sannicandro commented,
Hello , Arianne say : "If all your users are already authenticated in the Help Center, there’s no need to log in again to see the articles. Once they log into the Help Center, they will see all restricted articles in the Web Widget."
do you knows if this sentence is correct also in the new BOT experience? Because my bot (not classical wdiget )did'nt find resticted articles..
View comment · Posted Sep 01, 2022 · Gabriele Sannicandro
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Gabriele Sannicandro commented,
My web service use JWT token leght 372 c.
"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJodHRwOi8vc2NoZW1hcy54bWxzb2FwLm9yZy93cy8yMDA1LzA1L2lkZW50aXR5L2NsYWltcy9uYW1lIjoicGFwZXJpbm8iLCJodHRwOi8vc2NoZW1hcy5taWNyb3NvZnQuY29tL3dzLzIwMDgvMDYvaWRlbnRpdHkvY2xhaW1zL2V4cGlyYXRpb24iOiIwMi8wNi8yMDI2IDEzOjU5OjM1IiwiZXhwIjoxNzgwNDA4Nzc1LCJpc3MiOiJJc3N1ZXIiLCJhdWQiOiJBdWRpZW5jZSJ9.VG7qHYzzojd2HwVteMrm4gDOFN8KGUsP2F24DtTgX7E"
There are many web service with long token...
View comment · Posted Aug 31, 2022 · Gabriele Sannicandro
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Gabriele Sannicandro commented,
Hello
I have a problem with the headers keys: i need to use "authorization" key with a bearer token, but the field value it's short!
So my bearer token was truncate and i have an authorization error....
View comment · Posted Aug 31, 2022 · Gabriele Sannicandro
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Gabriele Sannicandro commented,
Hello, i have the same problem.... how can i escalate this problem?
View comment · Posted Jun 07, 2022 · Gabriele Sannicandro
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Gabriele Sannicandro commented,
Hello
I have a "failed to import theme" error. I've checked url, permission and so on .. but the problem still remain. Another idea?
View comment · Posted Nov 07, 2021 · Gabriele Sannicandro
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