Kendall Chandler
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Total activity17
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Last activity
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Activity overview
Latest activity by Kendall Chandler-
Kendall Chandler commented,
@Bogdon if there were clearly two competing views, I can't fathom why both weren't considered for a solution before making such a universal change that results in so much additional work. It's a mo...
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Kendall Chandler commented,
This change has been a huge pain for my team. We have many people from different teams who write articles, who now all need to be consistently reminded that this needs to be changed with every new ...
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Kendall Chandler commented,
We would like to be able to add instructional text to the login page, as well as apply our branding to make it more inviting. This is one of the primary places that we interact with out customers a...
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Kendall Chandler commented,
Our use case is not even that we need custom statuses, only that we need a status that can display to the customer when we are working on something. Right now from the end-user view "On Hold" just ...
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Kendall Chandler commented,
Is Zendesk's position still to not allow any customization of the ticket statuses? In particular, the customer-facing statuses? We are finding that are customers are frequently asking us for update...
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Kendall Chandler commented,
Having the ability to access forms from the New Request page as an agent would also allow us to test conditional field form configurations prior to publishing them for end-users. We're able to set ...