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Vladimir Shkuratov
Joined Apr 16, 2021
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Last activity Mar 27, 2023
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Latest activity by Vladimir Shkuratov
Vladimir Shkuratov commented,
Hi @...
We have external system sends emails to Zendesk and every time in generates new ticket in Zendesk despite the Subject, Sender and Receivers are the same?
Can you recommend the way to configure in a way that Original ticket gets updated instead of generating new ones every time.
Thanks.
View comment · Posted Apr 28, 2022 · Vladimir Shkuratov
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Vladimir Shkuratov commented,
Hi Zendesk Team,
12 views it's clearly not enough for large teams and we use 3-rd party addons to compensate this limitation. Can someone please confirm when this going to be changed?
Thanks.
View comment · Posted Oct 14, 2021 · Vladimir Shkuratov
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Vladimir Shkuratov commented,
Hi Nicole,
Do you know if "Assignment Control" will updated to v2 or it will be stopped after 15-th of October?
View comment · Posted Sep 17, 2019 · Vladimir Shkuratov
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