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Vladimir Shkuratov's Avatar

Vladimir Shkuratov

Joined Apr 16, 2021

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Last activity Mar 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Vladimir Shkuratov

Vladimir Shkuratov commented,

CommentHow to solve issues with the email channel

Hi @...

We have external system sends emails to Zendesk and every time in generates new ticket in Zendesk despite the Subject, Sender and Receivers are the same?

Can you recommend  the way to configure in a way that Original ticket gets updated instead of generating new ones every time.

Thanks.

View comment · Posted Apr 28, 2022 · Vladimir Shkuratov

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Vladimir Shkuratov commented,

Community comment Feedback - Ticketing system (Support)

Hi Zendesk Team, 

12 views it's clearly not enough for large teams and we use 3-rd party addons to compensate this limitation. Can someone  please confirm when this going to be changed?

Thanks.

View comment · Posted Oct 14, 2021 · Vladimir Shkuratov

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Vladimir Shkuratov commented,

Community comment Q&A - Users, groups, and organizations

Hi Nicole,

Do you know if "Assignment Control" will updated to v2 or it will be stopped after 15-th of October?

View comment · Posted Sep 17, 2019 · Vladimir Shkuratov

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