Kilian
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Total activity129
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Last activity
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Member since
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Following0 users
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Votes106
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Activity overview
Latest activity by Kilian-
Kilian commented,
Hello Jonas Libbrecht, there is another open request to that topic. I hope Zendesk will finally improve that. We switched back to the old workspace, since we communicate mainly by mail. Thanks for ...
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Kilian commented,
Florian W thanks for sharing your point of view! We already switched back to the old workspace - I'm happy, it was just a click with no side effects!
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Kilian commented,
Lisa Kelly can you make any forecast regarding such a functionality for those who use Zendesk for email support? And, are there any disadvantages to switching back to the old workspace? Will both w...
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Kilian commented,
Regarding new Agent Workspace issues there is another request I want to share here: New agent workspace, Long emails / signatures I have a question since I have read that some of you already switc...
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Kilian commented,
Thank you Lisa Kelly for your fast reply. Yes I am aware of this new feature, but it is still not user friendly when I open a ticket with a long (latest) comment because I have to scroll up first a...
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Kilian commented,
This Feedback contains a very important issue with the new agent workspace. It has special meaning for those who mainly use Zendesk for Email communication. The new interface is troublesome if the...
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Kilian commented,
I exactly face this issue as well. We mainly communicate via email with our customers. Every email has a signature and the change to the new agent workspace now has the consequence, that we start i...
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Kilian commented,
Thanks Robert Cwicinski for bringing it to the point again!
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Kilian commented,
@... Thank you for your hint to Read Receipts. It tested your tool and it works well. Unfortunately we can not use it since it is not compatible with GDPR. In Europe we can not collect these data (...
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Kilian commented,
Hello, our customers get in touch with us through different webforms. The forms check the email format automatically, but this is not enough to prevent 100% from making a mistake in writing the ema...